PRIVACY POLICY
Sheriff Alert Care Calls
Last Updated: October 28, 2026
1. OUR COMMITMENT TO YOUR PRIVACY
At Sheriff Alert Care Calls, we respect your privacy and understand the importance of protecting personal information.Our Wellness & Security Care Call Program is designed to provide reassurance and regular contact for seniors, individuals living alone, and others who benefit from scheduled check-in calls.
This Privacy Policy explains how information is collected, used, and shared in connection with our website and Care Call services.
2. INFORMATION WE COLLECT
To provide our services, we may collect:- Participant's name and contact information.
- Physical address, county, and state of residence.
- Telephone numbers and email addresses.
- Designated emergency contact information.
- Preferred Care Call times and schedules.
- Enrollment and payment information, when applicable.
- Call activity, response information, and emergency notification records.
- Other information voluntarily provided to help administer the service.
3. HOW WE USE YOUR INFORMATION
We use personal information to:- Process enrollment requests and establish Care Call schedules.
- Make scheduled wellness check-in calls.
- Contact participants and designated emergency contacts.
- Coordinate emergency notifications and welfare checks when necessary.
- Maintain service records and provide customer assistance.
- Process applicable payments.
- Improve program reliability and administration.
- Comply with applicable legal obligations.
4. EMERGENCY CONTACTS & LAW ENFORCEMENT
Participant safety is an important part of our program.When established emergency procedures are triggered, we may share information reasonably necessary to assist with follow-up, including a participant's name, telephone number, physical address, emergency contact details, and relevant Care Call activity.
Such information may be provided to designated emergency contacts, appropriate law enforcement agencies, emergency dispatch personnel, or other emergency responders.
Information is shared for legitimate service and safety purposes, consistent with applicable law.
5. SERVICE PROVIDERS & INFORMATION SHARING
Sheriff Alert Care Calls may use authorized third-party providers to support website hosting, telephone communications, payment processing, and program administration.These providers may receive information necessary to perform their assigned services.
We may also disclose information when required by law or when reasonably necessary to address a safety-related situation.
6. PROTECTING YOUR INFORMATION
We recognize the importance of protecting participant information, particularly addresses, telephone numbers, and emergency contact details.We use administrative and technical safeguards intended to reduce the risk of unauthorized access, disclosure, alteration, or misuse.
However, no website, electronic transmission, or information storage system can be guaranteed completely secure.
7. INFORMATION RETENTION
We retain personal information for as long as reasonably necessary to administer Care Calls, maintain appropriate service records, resolve questions, and meet applicable legal obligations.When information is no longer required, it will be deleted or securely disposed of in accordance with applicable retention procedures.
8. YOUR PRIVACY CHOICES
Participants or their authorized representatives may contact us to:- Review or update enrollment information.
- Correct telephone numbers, addresses, or emergency contacts.
- Change calling schedules.
- Request cancellation of service.
- Ask questions about personal information.
- Request deletion of information, subject to applicable recordkeeping requirements.
9. WEBSITE COOKIES & TECHNOLOGY
Our website may use cookies or similar technologies to support website functionality, security, and visitor experience.Visitors may adjust cookie preferences through their browser settings. Disabling certain technologies may affect website functionality.
10. CHILDREN & AUTHORIZED REPRESENTATIVES
When a parent, guardian, caregiver, or other authorized representative requests Care Calls for another person, we may collect information necessary to establish and administer the service.Enrollment involving minors or individuals requiring authorized assistance must comply with applicable laws and consent requirements.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our services, technology, information practices, or legal requirements.The current version will be posted on our website with the date of the latest revision.
12. CONTACT US
If you have questions about this Privacy Policy or wish to request changes to your personal information, please contact:Sheriff Alert Care Calls
Phone: 276-832-1016
Website: www.sheriffalertcarecalls.com
YOUR PRIVACY. YOUR SAFETY. OUR COMMITMENT.